Frequently Asked Questions

General Information

48 Logistics Street Keilor Park, Australia, 3042 – Click here for contact information.

Toughening is the process of turning annealed (regular) glass into safety glass. The glass is superheated, then rapidly cooled, changing the structure of the glass. Toughened glass is extremely strong in comparison to annealed (regular) glass (around 4 – 5 times stronger), and if it does break, it shatters into small pieces that rather than sharp shards as is the case with annealed glass.

Laminated glass is another form of safety glass. Two or more sheets of glass are pressed together with a layer a flexible adhesive, if the glass breaks, this layer holds the panel together, preventing it from shattering. Laminated glass is as clear as regular glass.

Double Glazing is when two glass panels are used for a window instead of one. The glass panels are separated by a small gap which reduces heat and noise transferred through the glass. Design Inferno can produce double glazed units, but do not make the vacuum sealed variety.

Yes. Sandblasting is another way of applying a design to your glass. Sandblasting can either be done in a flat finish, or can be ‘deep etched’ which creates a 3d effect on the shape. Deep etched sandblasting can be illuminated by shining light through the side of the glass, which creates an effect where the deep etched shape is extremely well highlighted.

No. Design Inferno will only quote Labour once we have been on-site and seen the job.

PDF Reader can be downloaded from the Adobe website by clicking here.

Simply multiply the length of the area by the height. For example if the height is 650mm and the length is 2400mm: 0.65m x 2.4m = 1.56m2

Quite simply; we did. Design Inferno pride themselves on creating stunning design in everything they do. Design Inferno Glass have qualified and talanted Graphic Design staff so you can benefit from working directly with the designers themselves.

Glass Splashbacks

Splashbacks are the modern alternative to tiles. They are clean, available in any shape and colour, and create a visually stunning feature for your kitchen, bathroom, bar, laundry or any other room you can think of.

Simply do a quick sketch of the Splashback you would like quoted and either email or fax it to us with your name, address and contact details. Be sure to include sizes of glass panels, as well as any holes, powerpoints and cutouts. For full details of the drawing specifications Design Inferno require, download the Splashback drawing specifications sheet by clicking here (pdf).

Yes. A Formed glass splashback can turn an ordinary wall into a work of art. Formed Glass is as easy to clean as flat (the front face is smooth) and retains the same strength as flat glass.

For best results, Design Inferno recommend qualified Glaziers for Splashback installation, Design Inferno can of course also install your splashback.

There are no standard sizes, Design Inferno custom make every single Splashback to suit your home.

Glass is a completely non porous material and a specially developed paint is required to achieve the correct finish. Normal paints will stick to glass, but will deteriorate over time and may also have a chemical reaction with the adhesive used in Splashback installations. Paint applied to glass by Design Inferno is guaranteed for 10 years.

Colour is limited only by your imagination. Design Inferno can also colour match any visual reference.

Design Inferno have a wide selection of Solid, Metallic and Pearl colours, or simply bring a sample of the colour you would like and Design Inferno will match it for you.

Yes. All Splashbacks fitted by Design Inferno are guaranteed for 10 years against colour delamination and for 90 days for installation. Splashbacks are not covered for breakage due to impact. Gas burners that are less than 200mm from the glass, or cooking appliance that have been installed with the large burner at the rear will void the colour warranty. If a large burner is placed at the rear of the cooking appliance, this will sometimes cause discolouration in the painted splashback, due the the extreme heat this puts onto the glass. Design Inferno Glass uses the best possible glass paint available, however no paint-for-glass product can avoid discolouration to the splashback where the rear burner is closer than 200mm to the glass, or where the large burner has been placed at the rear of the cooking appliance.

Fire Proof backing board is now required by law for all splashbacks installed behind gas stoves. To view the regulation from the Office of Gas and Safety, click here (pdf) or you can visit the OGS website at www.ogs.vic.gov.au

Your Splashback is the very last thing to be installed. Design Inferno will only measure up the area after everything else (bench tops, cabinets, rangehood etc.) have been fitted.

The ideal surface is a smooth plasterboard finish, however Splashbacks can also be installed onto a range of surfaces, providing the area is true, clean and dry. The area should be prepared as if it is to be painted.

Every Glass Splashback is made to fit your home perfectly. From the time Design Inferno come out and measure the area, most splashbacks are ready to install within three to five weeks. However, these times should only be used as a guide and may be subject to change due to a wide variety of circumstances.

  1. Cutting
  2. Processing (shape cut outs, GPO cut outs and polishing glass)
  3. Texturing (if applicable)
  4. Toughening (is a fragile process, the glass is heated to an extremely high temperature and then rapidly cooled, during this stage panels can sometimes break)
  5. Spray painting
  6. Quality Control (QC) (ensures that your product is of a high standard)
  • If a panel breaks during toughening we need to re-cut, process and toughen the glass.
  • We have strict quality control guidelines so during each stage the glass is inspected.  If found to be inadequate we re-make or re-do the stage.
  • Toughening can take a week or longer and if a panel breaks we try and rush it through to get it back in to toughening ASAP.
  • Spray stage, if you have chosen a design or a colour from our pearl range generally these are longer in our spray department.
  • The glass hasn’t passed our quality control guidelines.

Cleaning a Glass splashback is simple. Just use a soft cloth and ordinary glass cleaner, such as Windex. If you have been doing some greasy cooking and you find that there is oil on the glass, put some dishwashing liquid on a cloth and wipe the glass down with this before cleaning with the glass cleaner.

Glass washbasins

Yes. All Design Inferno Glass Washbasins are put through heat strengthening process to ensure maximum strength and durability.

No. Only a Registered Plumber can install the Washbasin.

Yes. A temperature control unit must be fitted to ensure the water temperature does not exceed 50 degrees centigrade. There are a number of other instructions that need to be followed exactly, which are included with your washbasin. If you didn’t receive an instruction sheet, or have lost it, please contact Design Inferno for a new one.

Yes. Provided the installation instructions have been followed to the letter and a temperature control unit is installed, all Design Inferno washbasins come with a 10 year warranty. The warranty does not cover basins not fitted with a temperature control unit, or basins that have been incorrectly installed.

Yes. A ‘mixer’ style tap prevents rapid changes in water temperature, which could cause the glass to crack, if a mixer is not used, the washbasin’s warranty will be void.

Mirrors

Yes. All Design Inferno mirrors can be customised to the size you require, or alternatively chat to one of our friendly staff about creating a mirror that is unique to your home.

No. Design Inferno recommends the Glow Mirror be installed by a Registered Electrician.

The 2CP Range

2CP and 3CP stand for Two (and Three) Colour Process. It is an exclusive Design Inferno Glass technique that allows a traditional (flat glass) splashback to contain a design within the very colour of the glass. Design Inferno Glass have a range on pre-existing designs that can be used or we can custom make a design specially for you. You can see a PDF of the 2CP range by clicking here. The Design Inferno Glass 2CP and 3CP range can be done in any colours at all, this means you can choose a stark contrast of colours; such as a Black and White, or for a more subtle effect a mix of similar colours might be more appropriate, such as a mixture of light and dark Grey.

Yes. A design of your very own can add the personal touch that makes your glass individual.

Frameless Shower Screens

Simply do a quick sketch of the frameless shower screen you would like quoted and either email or fax it to us with your name, address and contact details. Be sure to include sizes of glass panels, as well as any holes, handles and hinges. For full details of the drawing specifications Design Inferno require, download the Frameless Shower Screen drawing specifications sheet by clicking here (pdf).

There are no standard sizes, Design Inferno custom makes every single Frameless Shower Screen to suit your home.

No. Design Inferno only make fully Frameless Shower Screens.

Balustrades

Glass Balustrades are subject to many considerations including location, wind load and whether the Balustrade is framed or frameless. Talk to one of our friendly staff about what material is suitable for your home.

No. Balustrades can either be installed using a centre post between each panel of glass, or can be free standing (supported by bolts through the lower half of the glass) click here to go to the Balustrade page. When designing your Balustrade, Design Inferno will consider many factors including; load bearing, panel size and location in order to comply with Australian standards. These will vary depending on the circumstances for each individual Balustrade.

Feature Doors

Design Inferno Feature Doors are normally made from 10 or 12mm Toughened Safety Glass, however if the panel is oversize, a thicker glass may be required.

Yes. Design Inferno can either make fully frameless feature doors, or fit feature glass to a frame of your choosing.

Signage

No. Should your requirements go beyond glass, Design Inferno can provide you with contacts of industry leaders in signage, such as Rhino Signmakers. Click here to go to their website.

Yes. Design Inferno can create a professional signage solution for your business, however a small design fee will apply.

Water Features

No. If a professional finish is required, Design Inferno recommends employing a professional, Design inferno recommends H2o Designs. Click here to go to their website.

No. Design Inferno work in conjunction with H2o Designs and supply them with the glass component of the water feature only. Click here to go to their website.

Exhibition and Lighting

Yes. Design Inferno works closely with Architects, Designers and Specifiers to ensure that customised glass solutions are fully compliant with Australian standards.

Colour

Glass is a completely non porous material and a specially developed paint is required to achieve the correct finish. Normal paints will stick to glass, but will deteriorate over time and may also have a chemical reaction with the adhesive used in Splashback installations. Paint applied to glass by Design Inferno is guaranteed for 10 years.

Colour is limited only by your imagination. Design Inferno can also colour match any visual reference.

We have a wide selection of Solid, Metallic and Pearl colours, or simply bring a sample of the colour you would like and Design Inferno will match it for you.

Starphire is what’s known as an ‘ultra clear’ glass, it has low Iron content, meaning that it does not have as much of a green tinge as clear float glass, it is for this reason Starphire is more expensive. This green tinge tends to change the appearance of the colour slightly, click here for a comparison showing the appearance of white on starphire and clear float. (Opens a new window)

2CP and 3CP stand for Two (and Three) Colour Process. It is an exclusive Design Inferno Glass technique that allows a traditional (flat glass) splashback to contain a design within the very colour of the glass. Design Inferno Glass have a range on pre-existing designs that can be used or we can custom make a design specially for you. You can see a PDF of the 2CP range by clicking here. The Design Inferno Glass 2CP and 3CP range can be done in any colours at all, this means you can choose a stark contrast of colours; such as a Black and White, or for a more subtle effect a mix of similar colours might be more appropriate, such as a mixture of light and dark Grey.

STEP 1 : When considering a splashback for your Kitchen

  • What style were you hoping to create? (Modern, Classic)
  • What palette of colours did you want to choose from? (Neutrals, Metallic, Designer)
  • What other surrounding surfaces will affect your splashback colour (Bench Top, Wall Colours, Overhead Cupboards)
  • Will the splashback be surrounded by natural light?
  • How much are you looking to spend?

STEP2 : Selecting a Colour

  • Use our Colour Simulator for an idea of splashback colours http://www.designinferno.com.au/colour-simulator/
  • Visit our Showroom, we have so much variety to inspire you
  • Talk to our experts, bring in colour samples of your benchtop, cupboard & wall colour for our staff, to help with your selection process.
  • For a deposit of $5, take a sample home to see the colour in your own lighting
  • If you really like something, get it, don’t regret it later
  • Stick within your budget

STEP 3 : Understanding how colours work

  • Clear Float (Green Tinge) and Starphire Glass Options
  • Solid, Metallic, Pearl and Mirror colour Options
  • Colours are affected by the surrounding colours, natural light reflections and lighting
  • Comparing the colour samples that are (100×100) and the end splashback colour may have variation in colour, up to few shades due to the size of the sample.
  • Other reasons for colour variations
    • In House Lighting (Natural, Warm or White Lights) vs Showroom Lighting
    • Air Temperature on the day of spraying the splashback
    • Paint Colour Base Variations tin to tin
    • Glass colour Variations batch to batch
    • Surrounding colours, Bench… colours…wall colours

Washbasin Accessories

Yes. Design Inferno Glass Washbasins require a specially designed plug and waste kit which must be used in order to retain your warranty. Click here for specifications on the plug and waste kit. (pdf)

There are many Design Inferno accessories available, click here to go to the Washbasin Accessories page.

The Washbasin Accessories can be found in the Washbasins section. Click ‘washbasins’ on the left hand side menu, then click ‘Washbasin Accessories’.

Glass Flooring

There is no set thickness that glass flooring must be. This all depends on many factors, including: Load bearing, panel size, location and so on. These and many other aspects are considered when planning a glass floor. For a quote on glass flooring, simply contact Design Inferno Glass and we will determine the right solution for you. Design Inferno Glass floors include a sacrificial layer; a thinner layer of glass on top of the structural glass which can be replaced at a much lower cost than replacing the floor itself. This can be replaced should the surface of the glass become scratched.

Glass flooring can come in either a clear (see through) or frosted finish. The see through finish can be made with either Starphire or Clear Float glass, to read about the difference between these 2 types of glass, click here. When Design Inferno Glass make glass floors in a clear finish, they add a painted border under the glass to conceal the support frame. Frosted finish is a great way to let light into lower levels, as the glass will glow when hit by direct sunlight – allowing for more light to fill the rooms below.

Design Inferno Glass do not specify, supply or install any supports for the glass floor. This must be specified by a strutural engineer (usually through a builder) and installed prior to the glass being measured. This frame must support every panel of glass on every edge by a minimum of 30mm.

Design Inferno Glass recommends using their professional team of glaziers to measure and install glass flooring, however this can be installed by any qualified glazier who is experianced in installing trafficable glass.

Brewster’s Fringes occur when 2 panels of high quality glass are placed in parallel (for example when a sacrificail layer of glass is placed onto glass flooring) and can create an “oily” illusion. This can often be mistaken for liquid caught between the 2 panels of glass, however in reality are just an example of the way light behaves. Brewster’s Fringes are wavelengths of light meeting up with each other when they are exactly 180 degrees out of phase – an example of this phenomenon is known to physicists as the ‘interference’ of light. Brewster’s Fringes only occur when the surfaces of the glass are flat and the two panes of glass are parallel to each other. What happens is that some of the incident light from the Sun meets light reflected from one of the surfaces of the insulating glass in such a way that they are 180 degrees out of phase and cancel each other out, thereby giving rise to a fringe (sort of oily looking) effect, small in area on the glass when viewed from a particular angle. Alternatively, different parts of the incident solar radiation may be refracted through the glass by different amounts and end up by being 180 degrees out of phase. This phenomenon is not a defect of the product, being dependant on the laws of physics and not the quality of the glass. In fact it arises because modern glass made by the float process is flat and, therefore, free of the distortion.

Formed Glass

Formed glass is a process of applying a texture to the glass, a mould is cast and the glass to be textured slumps onto this, forming the same pattern in the process. Formed glass is available in a range of textures and custom textures can also be created on request. It is often also called Slumped Glass.

Design Inferno Glass have a range of about 20 standard textures, both subtle and bold.

Yes. A design of your very own can add the personal touch that makes your glass individual.

Formed Glass can be used for Splashbacks, Frameless Shower Screens, Glass Washbasins, Balustrading, Feature Doors, Signage, Sidelights, or even glass flooring! In fact Formed Glass can be used is any application where normal glass is used.

Yes. Using Starphire glass or a tinted glass (such as a dark grey or bronze glass) adds a new dimension to Formed Glass. You can use a Dark Grey glass to reduce light transfer, or even a Brilliant Blue or Emerald Green glass as a feature, the uses are limited only by your imagination.

The Grain is the direction in which the texture runs or flows. Only some textures have a grain, others look (roughly) the same when seensideways or upside down.

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48 Logistics Street, Keilor
Park, VIC 3042
Call (03) 9336 7703
sales@designinferno.com.au

Design Inferno is rated4.9/5 based on 9 Customer Reviews

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